Over the years I have built many account management teams. The most successful teams involved matching personalities of team members with clients.

Then, I develop the talents of team members by learning their interests, inviting them to participant and mentoring on their role in the organization. Mentoring includes training in groups and one-to-one meetings. Topics have included leadership, business writing, and client engagement. Being prepared and ready to help your team is crucial.

Build a network of co-workers who can help you. Build relationships with clients and include your account management team. Account Management wants respect from management, clients and the rest of the organization. They also want to know where they stand, what is going on in the organization and to feel a part of the team. These insights were used to mentor account management and I share them with you.