Sharon created a group on Linkedin Client Service Social Media.  Social Media includes Facebook, Linkedin, Twitter, Flickr, Blogs, You Tube and icontact.  There are some articles on companies integrating social media.  Please join the group and contribute on social media topics.  We are reviewing the latest information on client service, CRM, and social media.  You can join the group by following the link https://dld.bz/VSda or the QR code link https://dld.bz/VSda.qr.